At Home Warranty US, we are committed to providing high-quality, dependable service. However, we understand that there may be circumstances where a refund is necessary. This policy explains when and how refunds are issued.
You may be eligible for a refund if:
You cancel your service appointment at least 24 hours in advance.
Our technician fails to arrive and complete the scheduled service due to our internal issue.
A repair is unsuccessful and cannot be resolved after repeated attempts under our warranty.
Refunds will not be granted for:
“Change of mind” after a service is completed
Service failure caused by unrelated appliance issues or pre-existing damage not disclosed during scheduling
Missed appointments or late cancellations (less than 24 hours’ notice)
To request a refund, please email support@homewarrantiesusa.com within 7 days of the service date. Include:
Your full name
Date of service
Address
Reason for refund request
Refund requests are reviewed individually and processed within 5–10 business days if approved. Refunds will be issued via the original payment method.
